How We Work
Our Process
Consultation
Client requirements, budget, preferred design style, and project priorities are discussed.
Client Receives
Initial project scope discussion and feasibility assessment.
Approval Required
No formal approval required at this stage.
Responsible
Sales Consultant
What Happens Next
Site assessment is scheduled.
Site Assessment
Measurements, existing conditions, structural limitations, and technical requirements are documented.
Client Receives
Site measurement report and condition assessment.
Approval Required
Client confirms site findings.
Responsible
Designer / Site Supervisor
What Happens Next
Proposal and quotation are prepared.
Proposal and Quotation
Scope, estimated pricing, exclusions, payment schedule, and project terms are presented.
Client Receives
Itemised quotation with payment schedule and project terms.
Approval Required
Client reviews and accepts the quotation.
Responsible
Sales Consultant / Project Manager
What Happens Next
Design development begins.
Design Development
Layouts, mood boards, materials, technical drawings, and 3D visualisations are developed.
Client Receives
Design concept, floor plans, 3D renders, and material specifications.
Approval Required
Client reviews and provides feedback on designs.
Responsible
Designer
What Happens Next
Designs are finalised for approval.
Client Design Approval
Clients review and approve designs through the Client Portal.
Client Receives
Digital design approval confirmation stored in the portal.
Approval Required
Formal design approval via the Client Portal.
Responsible
Client / Designer
What Happens Next
Renovation execution begins.
Renovation Execution
Site activities are coordinated according to the approved schedule.
Client Receives
Regular progress updates and site access as needed.
Approval Required
Milestone approvals at key stages.
Responsible
Project Manager / Site Supervisor
What Happens Next
Progress reporting continues throughout.
Progress Reporting
Progress photographs, timeline updates, invoices, and key approvals are made available through the portal.
Client Receives
Real-time access to progress photos, timeline, and invoices via the Client Portal.
Approval Required
Milestone sign-offs as required.
Responsible
Project Manager
What Happens Next
Inspection and handover are scheduled.
Inspection and Handover
Final inspection, defect rectification, documentation, and handover are completed.
Client Receives
Handover documentation, warranty information, and portal access for after-sales support.
Approval Required
Final handover sign-off.
Responsible
Project Manager / Client
What Happens Next
After-sales and warranty support begins.